A travel agency called TUI UK has apologized and offered a refund to a British couple after hotel staff in Jamaica attempted to create an effigy of their now-deceased son.
Andrew and Faye Stephens have a tradition of celebrating their dead son's birthday every year since he died in 2014.
He passed away after falling from a balcony while on vacation.
The Stephens traveled to Jamaica and asked the hotel staff at the Royalton Jamaica Resort to put balloons in the room to honor Alex.
Apparently they took it a little too far...